incident management

This is a very comon question asked by many PM aspirants. Techies want to become project managers fast, mostly becuase that is the only career path defined for them in most organizations. If some one asked me, about some thing I miss in my professional life very badly is ‘technical skills’. When I was in my early thirties, I was doing very well technically and suddenly in one of the performance appraisals this question was asked to me by my then boss ‘ Do you want to tread the managerial path or the technical path? ‘. I was very much quick in choosing the managerial path. I dont regret it and at the same time, I wish I were more technical now (after 15 years of making that vital choice). Still, I am technical enough to design a data base….

Even now, that is even after 15 years of my decision to me managerial, I still see many techies, taking that hypocritical decision of moving into managerial line (I say it as hypocritical, becuase they are not doing justice to their heart’s call, they are doing it to get the power or the fringe benefits associated with the mangerial position) at the cost of a great technical genious.

Recently I had a chat with a guy who is technically brilliant, but made the call to become a PM and lost both. I was continuously cautioning him about his decision, and he was his argumant was that ‘ he wants the title of a manager first and then decide whether it is technical or managerial’ and towards the end he missed both.

What is the message?

In the present day scenario, to manage high tech projects, one need to be technical. I will rather say techno managerial.

All managerial positions in the software industry do not call for the same degree of techno awareness. It goes like this.

Director - development - techno - strategic - should be able to view the building blocks of the techno strategy

Project manager - Project management - high , technical medium

Product manager - project management - medium , technical - high

Engineering manager / development manager - project management - high , technology high

As we can see, there are different management positions in the software engineering projects, and the need for technology awareness vary from role to role…

If you are technologically good, build the PM capabilities…..and if you are good in PM, improve technology skills, if you are good in both, improve them further……

Both are mutually complementing. It is not one at the cost of the other. To be successful one need both

As per PMBOK - the project manager should have enough technical knowledge to guide the proceedings of the projects, as well as participate meaningfully in the project discussons.

more…

Incident Management

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AVMG5100 Availability Management Review Document (#300011810):

AVMG5200 Availability Management Implementation Plan / Project Plan (#300011811):

AVMG5300 Availability Management Policies, Guidelines and Scope Document (#300011812):

AVMG5400 Communication Plan (#300011813):

AVMG5500 Availability Management Process Objectives and Goals (#300011814):

AVMG5600 Availability Management Process Manager Document (#300011815):

AVMG5700 Availability Management Reports and KPI targets and additional metrics (#300011816):

AVMG5800 Availability Recovery Template (#300011817):

AVMG5900 Availability Requirements Template (#300011818):

AVMG6000 Component Failure Impact Analysis Template (#300011819):

AVMG6100 Service Outage Analysis Template (#300011820):

AVMG6200 Availability Management PowerPoint Presentation (#300011821):

AVMG6300 Business Justification Documents (#300011822):

Bundle 65 - ITIL Foundation and Exam Prep (#219622):

CAP2100 Capacity Management Review Document (#300011766):

CAP2200 Capacity Management Implementation Plan / Project Plan (#300011767):

CAP2300 Capacity Management Policies, Guidelines and Scope Document (#300011768):

CAP2400 Business and IT Service Mapping (#300011769):

CAP2500 Communication Plan (#300011770):

CAP2600 Capacity Management Process Objectives and Goals (#300011771):

CAP2700 Capacity Management Process Manager Document (#300011772):

CAP2800 Capacity Management Reports and KPI targets and additional metrics (#300011773):

CAP2900 Capacity Management PowerPoint Presentation (#300011774):

CAP3000 Business Justification Documents (#300011775):

CHG7100 Change Management Review Document (#300011723):

CHG7200 Change Management Implementation Plan / Project Plan (#300011724):

CHG7300 Change Management Policies, Guidelines and Scope (#300011725):

CHG7400 Communication Plan (#300011726):

CHG7500 Change Management Objectives and Goals (#300011727):

CHG7600 Change Management Process Manager Document (#300011728):

CHG7700 Forward Schedule of Changes Template (#300011729):

CHG7800 Request for Change (RFC) Template (#300011730):

CHG7900 Change Advisory Board Process and Minutes Template (#300011731):

CHG8000 Change Management Reports and KPI targets and additional metrics (#300011732):

CHG8100 Change Management PowerPoint Presentation (#300011733):

CHG8200 Business Justification Documents (#300011734):

CHG8300 Change Management Category definition doc (#300011735):

CONMGT3100 Configuration Management Review Document (#300011709):

CONMGT3200 Configuration Management Implementation Plan / Project Plan (#300011710):

CONMGT3300 Configuration Management Policies, Objectives and Scope Document (#300011711):

CONMGT3400 Business and IT Service Mapping (#300011712):

CONMGT3500 Communication Plan (#300011713):

CONMGT3600 Configuration Management Process Objectives and Goals (#300011714):

CONMGT3700 Configuration Process Manager Document (#300011715):

CONMGT3800 Identification Guidelines Document (#300011716):

CONMGT3900 Status Accounting Guidelines (#300011717):

CONMGT4000 Verification and Audit plan (#300011718):

CONMGT4100 Database (CMDB) Design document and template (#300011719):

CONMGT4200 Reports and KPI targets and additional metrics (#300011720):

CONMGT4300 Configuration Management PowerPoint Presentation (#300011721):

CONMGT4400 Business Justification Documents (#300011722):

Espanol ITIL Survival - All the ITIL Survival Kits (#300038759):

Espanol ITIL Survival - Availability Management Kit (#300029432):

Espanol ITIL Survival - Capacity Management Kit (#300029430):

Espanol ITIL Survival - Change Management Kit (#300029425):

Espanol ITIL Survival - Configuration Management Kit (#300029429):

Espanol ITIL Survival - Financial Management Kit (#300029431):

Espanol ITIL Survival - IT Service Continuity Management Kit (#300029426):

Espanol ITIL Survival - Kit de Gestión de Incidentes (#300029423):

Espanol ITIL Survival - Kit de Gestión de Niveles de Servicio (#300029422):

Espanol ITIL Survival - Kit de Gestión de Problemas (#300029424):

Espanol ITIL Survival - Release Management Kit (#300029428):

Espanol ITIL Survival - Security Management Kit (#300029433):

Espanol ITIL Survival - Service Desk Management Kit (#300029427):

FIN10000 Budgeting Guidelines (#300011785):

FIN10100 Charging Policies (#300011786):

FIN10200 Accounting Policies (#300011787):

FIN10300 Accounting Template (#300011788):

FIN10400 Cost Model Template (#300011789):

FIN10500 Charging Template (#300011790):

FIN10600 Budget Template (#300011791):

FIN9100 Financial Management Review Document (#300011776):

FIN9200 Financial Management Implementation Plan / Project Plan (#300011777):

FIN9300 Financial Management Policies, Guidelines and Scope Document (#300011778):

FIN9400 Communication Plan (#300011779):

FIN9500 Financial Management Process Objectives and Goals (#300011780):

FIN9600 Financial Management Process Manager Document (#300011781):

FIN9700 Financial Management Reports and KPI targets and additional metrics (#300011782):

FIN9800 Financial Management PowerPoint Presentation (#300011783):

FIN9900 Business Justification Documents (#300011784):

INC8100 Incident Management Review Document (#300011754):

INC8200 Incident Management Implementation Plan / Project Plan (#300011755):

INC8300 Incident Management Policies, Guidelines and Scope Document (#300011756):

INC8400 Communication Plan (#300011757):

INC8410 Business Justification Documents (#300011758):

INC8440 Incident Management PowerPoint Presentation (#300011759):

INC8500 Incident Management Process Template (#300011760):

INC8600 Incident Management Process Manager Document (#300011761):

INC8700 Incident Category Definition Document (#300011762):

INC8800 Incident Ticket Template (#300011763):

INC9000 Incident Management Reports and KPI targets and additional metrics (#300011764):

INC9100 Incident Management Process Flow diagram (#300011765):

ITIL Ask (#218150):

ITIL Ask More (#218155):

ITIL Book - Application Management (#211163):

ITIL Book - Business Perspective Book (Vol 1) (#300011690):

ITIL Book - ICT Infrastructure Management (#211162):

ITIL Book - IT Service Management (A Pocket Guide) (#211164):

ITIL Book - IT Service Management (An Introduction) (#211183):

ITIL Book - Planning to Implement Service Management (#211156):

ITIL Book - Security Management (#211182):

ITIL Book - Service Delivery (#211151):

ITIL Book - Service Support (#211155):

ITIL Book - Software Asset Management (#211176):

ITIL Book Pack - Complete ITIL Library (Bookset) (#300011692):

ITIL Book Pack - IT Managers Book Pack (#300011696):

ITIL Book Pack - ITIL Starter Book Pack (#300011697):

ITIL Book Pack - Operations Starter Book Pack (#300011698):

ITIL Book Pack - The Original ITIL Bookpack (#300011694):

ITIL CD - Application Management (#211172):

ITIL CD - Business Perspective CD-Rom (vol 1) (#300011691):

ITIL CD - ICT Infrastructure Management (#211168):

ITIL CD - ITIL - Security Management CD-ROM (#300011706):

ITIL CD - Planning to Implement Service Management (#211171):

ITIL CD - Security Management (#213980):

ITIL CD - Service Delivery (#211170):

ITIL CD - Service Support (#211169):

ITIL CD - Software Asset Management (#211173):

ITIL CD Pack - CIO Book Pack (#300011695):

ITIL CD Pack - CIO CD-Rom Set (#300011700):

ITIL CD Pack - Complete ITIL Library (CD-ROMS) (#300011693):

ITIL CD Pack - IT Managers CD-Rom Set (#300011701):

ITIL CD Pack - ITIL CD-Rom Starter Set (#300011702):

ITIL CD Pack - Operations Cd-Rom Starter Set (#300011703):

ITIL CD Pack - The Original ITIL CD-Rom Set (#300011699):

ITIL Copy Foundations Exam Preparation - Existing Customer (#300020324):

ITIL Copy Foundations Exam Preparation (#208473):

ITIL eLearning - Awareness 4hr (#213204):

ITIL eLearning - Foundation (#209536):

ITIL eLearning - Foundation -5% (#216336):

ITIL eLearning (Bundle) Managers (Exam Prep and Marking Service) (#300014988):

ITIL eLearning Availability Management - Existing Customers (#300029441):

ITIL eLearning Availability Management (#219615):

ITIL eLearning Bundle - Foundation, Book, Exam Prep. (#300029445):

ITIL eLearning Capacity Management - Existing Customers (#300029440):

ITIL eLearning Capacity Management (#219616):

ITIL eLearning Change Management - Existing Customers (#300029439):

ITIL eLearning Change Management (#219611):

ITIL eLearning Configuration Management - Existing Customers (#300029444):

ITIL eLearning Configuration Management (#219612):

ITIL eLearning Continuity Management (Disaster Recovery) (#217447):

ITIL eLearning Financial Management - Existing Customers (#300029438):

ITIL eLearning Financial Management (#219617):

ITIL eLearning Foundation Package (Course and Exam Prep) (#300015017):

ITIL eLearning IT Service Continuity Management - Existing Customers (#300029437):

ITIL eLearning Problem Management - Existing Customers (#300029436):

ITIL eLearning Problem Management (#219613):

ITIL eLearning Release Management - Existing Customers (#300029435):

ITIL eLearning Release Management (#214292):

ITIL eLearning Security Management - Existing Customers (#300029442):

ITIL eLearning Security Management (#219610):

ITIL eLearning Service Desk/Incident Management - Existing Customers (#300029443):

ITIL eLearning Service Desk/Incident Management (#219619):

ITIL eLearning Service Level Management - Existing Customers (#300029434):

ITIL eLearning Service Level Management (#219618):

ITIL Exam - Foundation (#300005504):

ITIL Online Foundations Exam Preparation (#213216):

ITIL Online Foundations Exam Preparation Existing Customer (#217167):

ITIL Online Managers Exam MARKING SERVICE (#218096):

ITIL Online Managers Exam Preparation (#208449):

ITIL Strategic - STA15500 ITSM Tool Requirements (#212373):

ITIL Survival - All the KITS (#209048):

ITIL Survival - Availability Management Kit (#209042):

ITIL Survival - Capacity Management Kit (#209040):

ITIL Survival - Change Management Kit (#209034):

ITIL Survival - Configuration Management Kit (#209039):

ITIL Survival - Fact Sheets (#209558):

ITIL Survival - Financial Management Kit (#209041):

ITIL Survival - Incident Management Kit (#209032):

ITIL Survival - IT Service Continuity Management Kit (#209035):

ITIL Survival - Problem Management Kit (#209033):

ITIL Survival - Release Management Kit (#209037):

ITIL Survival - Security Management Kit (#209043):

ITIL Survival - Service Desk Management Kit (#209036):

ITIL Survival - Service Level Management Kit (#209031):

ITIL Survival (Bundle) Capacity, Availability, Continuity (#209046):

ITIL Survival (Bundle) Problem, Change, Configuration (#209045):

ITIL Survival (Bundle) Service Desk, Incident, Problem (#209044):

ITIL Survival (Bundle) SLM, Financial, Security (#209047):

ITIL Toolkit - Multi User 10 (#300033418):

ITIL Toolkit - Multi User 2 (#300033398):

ITIL Toolkit - Multi User 5 (#300033402):

ITIL Toolkit - Multi User Corporate (#300033421):

ITIL Toolkit (#212500):

ITQMgt 1000 BS15000 Fact Sheet (#300011254):

ITSCM2100 IT Service Continuity Management Review Document (#300011792):

ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan (#300011793):

ITSCM2300 Policies, Objectives and Scope Document (#300011794):

ITSCM2400 Communication Plan (#300011795):

ITSCM2410 Business Flyer Templates (#300011796):

ITSCM2420 E-mail text (#300011797):

ITSCM2500 IT Service Continuity Management Process Objectives and Goals (#300011798):

ITSCM2600 IT Service Continuity Management Process Manager Document (#300011799):

ITSCM2700 Business Impact Analysis Template (#300011800):

ITSCM2800 Risk Assessment Template (#300011801):

ITSCM2900 Business Continuity Strategy Template (#300011802):

ITSCM3000 Reciprocal Arrangements Template (#300011803):

ITSCM3100 Emergency Response Template (#300011804):

ITSCM3200 Salvage Plan Template (#300011805):

ITSCM3300 Vital Records Template (#300011806):

ITSCM3400 Reports and KPI targets and additional metrics (#300011807):

ITSCM3500 IT Service Continuity Management PowerPoint Presentation (#300011808):

ITSCM3600 Business Justification Documents (#300011809):

Other Book - ASL Application Services Library (#300011707):

Other Book - IT Governance based on Cobit (#300011704):

Other Book - IT Service Management: An Introduction (#300011708):

Other Book - MOF (A Pocket Guide) (#211165):

Other Book - MSF Microsoft Solutions Framework (#300011705):

Prince 2 - Business Benefits Through Project Management (#300011752):

Prince 2 - Buying Software - A Best Practice Approach (#300011748):

Prince 2 - Managing Successful Projects with PRINCE2 - Reference Manual (#300011749):

Prince 2 - Managing Successful Projects with PRINCE2 CDROM - Reference Manual (#300011750):

Prince 2 - People Issues and PRINCE2 (#300011753):

Prince 2 - Tailoring PRINCE2 (#300011751):

PROB6100 Problem Management Review Document (#300011736):

PROB6200 Problem Management Implementation Plan / Project Plan (#300011737):

PROB6300 Problem Management Policies, Guidelines and Scope Document (#300011738):

PROB6400 Communication Plan (#300011739):

PROB6500 Problem Management Objectives and Goals (#300011740):

PROB6600 Problem Management Process Manager Document (#300011741):

PROB6700 Problem and Known Error Category Definition Document (#300011742):

PROB6800 Problem Ticket Template (#300011743):

PROB6900 Known Error Ticket Template (#300011744):

PROB7000 Problem Management Reports and KPI targets and additional metrics (#300011745):

PROB7100 Problem Management PowerPoint Presentation (#300011746):

PROB7200 Business Justification Documents (#300011747):

REL5100 Release Management Review Document (#300011873):

REL5200 Release Management Implementation Plan / Project Plan (#300011874):

REL5300 Release Management Policies, Guidelines, Scope (#300011875):

REL5400 Communication Plan (#300011876):

REL5420 Business and IT Flyers (#300011877):

REL5430 E-mail text (#300011878):

REL5500 Release Management Process Objectives and Goals (#300011879):

REL5600 Release Management Process Manager Document (#300011880):

REL5700 DHS and DSL Checklist (#300011881):

REL5800 Forward Schedule of Releases (#300011882):

REL5900 Release Management Reports and KPI targets and additional metrics (#300011883):

REL6000 Release Management PowerPoint Presentation (#300011884):

REL6100 Business Justification Documents (#300011885):

REL6200 Release Process Flow (#300011886):

SD9100 Service Desk Review Document (#300011859):

SD9200 Service Desk Implementation Plan / Project Plan (#300011860):

SD9210 Service Desk Project Plan (#300011861):

SD9250 Service Desk outsourcing (#300011862):

SD9300 Policies, Objectives and Scope Document (#300011863):

SD9400 Communication Plan (#300011864):

SD9420 Business and IT Flyers (#300011865):

SD9500 Service Desk Objectives and Goals (#300011866):

SD9600 Service Desk Manager Document (#300011867):

SD9700 Service Desk Reports and KPI targets and additional metrics (#300011868):

SD9750 Service Desk Technology Selection (#300011869):

SD9800 Service Desk PowerPoint Presentation (#300011870):

SD9900 Business Justification Document (#300011871):

SD9950 Service Desk Fact Sheet (#300011872):

SECMT1100 Security Management Review Document (#300011823):

SECMT1200 Security Management Implementation Plan / Project Plan (#300011824):

SECMT1300 Security Management Policies, Guidelines and Scope Document (#300011825):

SECMT1400 Communication Plan (#300011826):

SECMT1500 Security Management Process Objectives and Goals (#300011827):

SECMT1600 Security Process Manager Document (#300011828):

SECMT1700 Security Management Reports and KPI targets (#300011829):

SECMT1800 Security Service Requirement (#300011830):

SECMT1900 Security Incident Template (#300011831):

SECMT2000 Security Audit Template (#300011832):

SECMT2100 Security Management PowerPoint Presentation (#300011833):

SECMT2200 Business Justification Documents (#300011834):

SLM1100 Service Level Management Review Document (#300011835):

SLM1200 Service Level Implementation Plan / Project Plan (#300011836):

SLM1300 Service Level Management Policies, Objectives and Scope Document (#300011837):

SLM1400 Business and IT Service Mapping (#300011838):

SLM1500 SLM Scope (#300011839):

SLM1600 Communication Plan (#300011840):

SLM1602 Business Flyer templates (#300011841):

SLM1603 E-mail text (#300011842):

SLM1700 Service Level Management Objectives and Goals (#300011843):

SLM1800 SLM Process Manager Document (#300011844):

SLM1901 Customer Based SLA (#300011845):

SLM1902 Service Based SLA (#300011846):

SLM1903 Multi-Level Based SLA (#300011847):

SLM2000 Underpinning Contracts (#300011848):

SLM2100 Operational Level Agreements (#300011849):

SLM2200 Service Catalogue (#300011850):

SLM2201 Functional Specifications (#300011851):

SLM2202 Technical Specifications (#300011852):

SLM2203 Service Options (#300011853):

SLM2204 Price List (#300011854):

SLM2300 Service Level Requirements (#300011855):

SLM2400 Reports and KPI targets and additional metrics (#300011856):

SLM2500 SLM PowerPoint Presentation (#300011857):

SLM2600 Business Justification Document (#300011858):

White Paper - ITIL Costs & Costing Catalogs (#214452):